Frequently Asked Questions
What Kind of wood do you use for your furniture?
Our furniture is manufactured in Fredonia, Arizona and in China. All WorkBoxes and Ultimate SewingBoxes are made at our USA factory. Our USA factory uses CARB (California Air Resource Board) approved 3/4" manufactured wood with a melamine finish. No added formaldehyde. Using manufactured wood with melamine finish is very important to prevent warping and any panel size changes . For the many shelves we use, the main structure needs to be exact to secure a tight fit. Humid weather and other weather changes won't affect the shape of our furniture, similar to modern kitchen cabinets. The melamine finish is very easy to clean after crafting! Use Windex and a soft cloth to wipe away dirt and finger prints. Our USA factory manufactures **Knotty Alder doors from real wood, and white and black styles with Medium Density Fiberboard (MDF) and the highly sought after Rigid Thermofoil (RTF).
- What is RTF? It stands for Rigid Thermofoil. It is a very durable, low-maintenance material made to look like real wood, painted surfaces and more. Plastic-looking finishes are gone, replaced by wood grains and textures that are hard to distinguish from the real thing! They are longer lasting and easier to clean than ever! (Just soap and water)
- RTF doors and tables are very durable and will keep their color long after painted wood doors have started to fade. Resist Warping - Pristine vinyl-wrapped thermofoil doors and tables are less susceptible to humidity and warping than solid wood.
- Thermofoil doors and tables(on our Ultimate SewingBox) offer the bright, clean and freshly painted appearance without telltale brush strokes.
- Our surfaces save rainforests and use recycled wood chips for the component’s substrate.
Does my product come assembled?
No, all pieces come flat packed in order to avoid damages in shipping, make it easier to move into your home, and help you save money on shipping. It comes with detailed instructions to assist you in building your furniture. We are always open to improving instructions, helping our customers. Please call or email customer service if you have any questions or comments. (801-226-2686 M-F 9-5 MST)
Some of our furniture uses a patented locking dowel system in partnership with our friends at LockDowel. We also use a cam locking system for our WorkBox, Ultimate SewingBox, and Her HobbyBox. Building time is anywhere from 3-8 hours depending on experience.
Is there a warranty on the product?
Yes, up to a 1 year manufacturer's warranty from time of purchase. Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1-year manufacturer warranty.
How does my product ship?
All of our products come flat packed and will need to be assembled. They will be shipped by a 3rd party freight shipping company. Our shipping and delivery charges only cover CURBSIDE delivery. Accessories do not need a custom pallet to ship and shipping prices are also determined by weight and location.
For shipping to Canada, Alaska, and Hawaii please call Customer Service (801) 226-2686 for a detailed shipping quote.
Canada: We have a new website for Canada! www.theoriginalscrapbox.ca. A few of our furniture pieces are offered on this website. On our USA website shipping prices may go up or down. Please call after placing your order on the USA website for an exact quote. Call (801) 226-2686. You may be contacted if price changes, you have additional charges, or receive money back. Unfortunately, we do not ship internationally. However, if you live abroad and are able to arrange your own insured international freight shipping, we will gladly work with you.
Do you offer financing?
We have teamed up with Affirm to offer easy financing – without a catch. There are no gimmicks like deferred interest or hidden fees, so the total you see at checkout is always what you actually pay. Provide some basic information and get a real time decision to split your purchase into 3, 6, or 12 monthly payments with rates from 10-30% APR.
Does Affirm perform a credit check?
Affirm performs a “soft credit check” which will not affect your credit score! If you return to Affirm for future purchases, Affirm may run additional “soft credit checks.”
Why was I prompted to pay a down payment with a debit card?
Affirm tries hard to approve every purchase but sometimes can’t approve the full amount. When this happens, they provide a debit card down payment option so that you may still complete your purchase right away.
Why was I prompted for a checking account?
Affirm sometimes requires additional information to consider a credit application. Such information may include an active checking account, which helps Affirm verify your identity and your ability to repay the requested loan. If Affirm prompts you for this information but you are unable to provide it, Affirm will be unable to approve your credit application.
How can I reach Customer Service?
Feel free to call our office at (801) 226-2686 or email us at email@example.com
Our phone line is opened Monday through Friday from 9am - 5pm MST. Visit our showroom! See address below or click here!
The Original ScrapBox
777 South Auto Mall Drive #113
American Fork, Utah 84003
Please visit: https://www.con-way.com/en/ltl and enter your tracking number found on your order invoice.
- Light Kit is included with your purchase of the Crown accessory
(some assembly required)
- Our double LED Light provides up to 50,000 hours of lighting!
- Easily control on/off settings with switch
- Maximum of 708 lumens
- Similar to Super Bright Natural Daylight OttLite LEDs
What are the different styles of the workbox?
Take a look at the models seen below:
Please go to "Customer Corner" tab and look for "Product Instructions". You can also call us M-F 9-5 MST and we can help with any questions with your build. 801-226-2686. We highly recommend using the paper and video instructions together to prevent damages with the building of your furniture.
How do I install the shelf pegs?
We can help with that! Here is a picture of how our pegs and shelves should fit into our furniture:
For additional help, please watch our Shelf Peg Tutorial by clicking here.
My shipment was damaged, what should I do?
If your boxes arrived damaged from the freight carrier, please make a note of this damage with the driver. Also take as many pictures as you can and e-mail them to firstname.lastname@example.org immediately with the subject line: DAMAGES and a description of the damaged boxes or pieces. We work very hard in our warehouse to avoid damages by doing a double check of our inventory before it leaves our warehouse, building custom pallets, and offering a *1-year manufacturer warranty on all of our products. Below is what our WorkBox looks like shipped.
*Subject to parts and/or shipping charges for replacement parts, if damages are outside of our 1-year manufacturer warranty.
There are missing parts to my furniture, how do I get new parts?
If you have missing pieces please call our office (801) 226-2686. We would advise you to also e-mail your requests to email@example.com before calling our office so we can guarantee we have your request in writing. Please write in the subject line: MISSING PIECES.
How much is shipping for The WorkBox and The Ultimate SewingBox?
Depending on the state we ship to, this price will range from $225-$600 per pallet. Hawaii and Alaska are estimated at $600-$800 and we can't guarantee damages once the pallet leaves the mainland. Canadian customers can now order online, but shipping is also expensive due to customs. The pallet looks like:
I cant find a certain piece of furniture on your website...
Here at The Original ScrapBox, we are always looking for ways to improve our products. You may find that some of our past furniture designs are not on our website. These are some of our discontinued items:
- The Lily Desk
- The Helen Desk
- The ManBox AKA The Metal WorkBox
- The CraftBox
- The Storage Paper Tower
- Jack and Jill Children's Desk
- The WorkBox 1.0
- The WorkBox 2.0
- The SewingBox
We hope our new and improved designs can better suite your needs. Want to help us design a new piece of furniture? Let us know on our social media sites! Links below..
Can I use The WorkBox as a sewing station?
The answer is yes! See for yourself:
You can check out our Ultimate SewingBox as well.
I would like to ship multiple orders at the same time to save on shipping costs, is that possible?
Our company policy requires customers to pay shipping on all orders made through our website. If you place multiple orders through our website, be sure to leave us a note during checkout with the previous order number you would like us to ship it with. We will be happy to assist you with details about your account balance by reaching us at (801) 226-2686.
I live outside of the United States, can I still purchase your furniture?
Currently, our products from our Utah warehouse only ship in the US and Canada. We also have partners in Australia. To see what products are available visit their website at www.theoriginalscrapbox.com.au
Recently we have made an expansion into Europe through our distributors in Germany! www.theoriginalscrapbox.de They will be able to ship to the UK, Ireland, and continental Europe. Please message: firstname.lastname@example.org for international shipping quotes.
For more information regarding our new management team in Germany read our latest blog post here: https://www.theoriginalscrapbox.com/blogs/news/the-original-scrapbox-teamwork
Want to request our furniture to be available in your country?
E-mail email@example.com with the name of your country in the subject line!
Do you have plans to expand to other countries?
We are always looking for distributors. If you or someone you know has information on possible distribution outlets, please send an e-mail to firstname.lastname@example.org with the subject line: DISTRIBUTOR.
I just placed an order, how long will it take to receive my shipment?
After you place an order our warehouse can take up to 5 business days to process your order if the furniture piece is in stock (Please see product page of the furniture you ordered for availability). Your shipments will then take up to 5-10 business days to be delivered once shipped from our warehouse. For freight shipments, the carrier should call you a day in advance to set up a time with you to accept your shipment. For more information about shipping and delivery click here.
Do you offer any discounts?
Yes! Just call customer service for more information: (801) 226-2686
- We offer a 10% Military discount. In order to receive this, you need to email our email@example.com with proof of military service, ie a current LES or military ID (with sensitive info covered). The 10% is refunded back to the card you paid your order with. This is done after the full payment is received. (Cannot be combined with any other discount/sale.)
- We host promotions on our Facebook page: https://www.facebook.com/TheOriginalScrapbox/
- Stop by our showroom and leave us a review on YELP! for a 5% discount on your next purchase of accessories!
- Requests for donations of our products must be submitted in writing to firstname.lastname@example.org where our team is standing by to review applications
Do you work with bloggers?
Yes! We love working with bloggers. If you are interested in doing a product review, or have suggestions of a blogger you would like to see review our products, please reach out to our marketing department manager for details: email@example.com
Who can I contact for public relations?
If you are interested to feature our furniture through a particular marketing outlet, please reach out to our marketing department manager for details: firstname.lastname@example.org
What materials are used for the plastic totes?
Our Clear Acrylic totes are made with an acrylic blend and built for toughness and durability. They are dish washer safe on the top rack of the dishwasher, or easily cleaned with soap and water. BPA Free and Food Safe by the FDA.
Don't see your question?
We're here to help! Send us an email or give us a call.
Call us at (801) 226-2686
Press 1 to speak to a representative.
Our phone lines are open:
Monday - Friday 9am - 4pm MDT.